Privacy Policy

Fresh Start Home Cleaning (“Fresh Start,” “we,” “us,” or “our”) provides residential cleaning services in and around Tallahassee, Florida. This Privacy Policy applies to information collected through our website, our online estimate and contact forms, and our direct communications with you by phone, text, and email. By using our website or requesting an estimate, you agree to the practices described in this Policy.

When you visit our website, request an estimate, or contact us, we may collect information such as:

• Your name
• Email address
• Phone number
• Service address (the home or property you'd like cleaned)
• Details you submit through our estimate request or contact forms, such as the size of your home, cleaning needs, scheduling preferences, and any notes or comments you include
• Records of our communications with you, including calls, texts, and emails
• Basic website and technical information, such as general browser or device information, if collected automatically by our hosting or analytics tools

We collect this information directly from you when you fill out a form, call or text us, or otherwise reach out. We do not knowingly collect sensitive personal information (such as financial account numbers or government ID numbers) through our website.

We use the information we collect to:

• Respond to your inquiries and questions
• Prepare and send cleaning estimates
• Schedule, confirm, and provide cleaning services
• Communicate with you about upcoming appointments or service updates
• Provide customer service and follow up on past or ongoing service
• Send SMS/text messages you've agreed to receive, as described below
• Operate, maintain, and improve our website and business

We do not use the information you provide for any purpose unrelated to your relationship with us.

If you provide your mobile phone number and agree to receive text messages from Fresh Start Home Cleaning, here's exactly how we handle that information:

• We do not sell your mobile phone number or SMS consent information.
• We do not share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
• Your SMS consent is used only to send you communications related to Fresh Start Home Cleaning and your relationship with us, and only for as long as you've consented to receive them.
• Message frequency may vary.
• Message and data rates may apply.
• You can reply STOP at any time to opt out of text messages.
• You can reply HELP for help.

In plain terms: your phone number is yours. We use it to talk to you about your cleaning -- estimates, scheduling, appointments, and service -- and nothing else gets sold or handed off to other companies to market to you.

We may work with trusted service providers who help us run our business -- for example, tools we use for scheduling, communications, payment processing, or website hosting. These providers may process information on our behalf, but only to help us provide our services to you, and only under confidentiality and data-handling obligations appropriate to that purpose.

To be clear: your mobile phone number and SMS consent information are never provided to any third party for that third party's own marketing or promotional purposes.

We take reasonable steps to protect the information you share with us, including limiting access to personal information to those who need it to do their jobs. No method of storage or transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

We keep the information you provide for as long as reasonably necessary to respond to your inquiry, provide services to you, maintain our business records, and comply with our legal and accounting obligations. If you'd like us to delete information we hold about you, contact us using the information below and we'll do our best to accommodate your request, consistent with our business and legal needs.

Our website and services are intended for adults seeking home cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we'll update the effective date at the top of this page. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Phone: (850) 900-8806
• Email: hello@freshstartcleaningtlh.com